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Tools & Technology Feedback Process

15-1151.00 — Computer User Support Specialists

The current Tools and Technology examples for this occupation are listed below. Please add your suggested examples to the appropriate category. When you are finished, click the Send Feedback button at the bottom of this page.


Computer tool kits
Desktop computers
Floppy disks
  • MS-DOS-bootable disks
Hard disk arrays
  • Redundant array of independent disks RAID systems
Mainframe computers
Network analyzers
Notebook computers
Power meters
Punches or nail sets or drifts
  • Punchdown tools
Special purpose telephones
  • Multi-line telephone systems
Tape arrays
  • Digital tapes
Wire lug crimping tool
  • Wire crimpers


Access software
  • Citrix
  • Mac HelpMate
Accounting software
  • Tax software
Administration software
  • Element management software
  • SolarWinds
Application server software
  • Oracle WebLogic Server
  • Red Hat WildFly
Authentication server software
  • Password management software
Backup or archival software
  • Disaster recovery software
  • Microsoft Volume Shadow Copy Service
  • Symantec LiveState
  • Veritas NetBackup
Business intelligence and data analysis software
  • IBM Cognos Impromptu
  • MicroStrategy
  • Oracle Business Intelligence Enterprise Edition
  • Qlik Tech QlikView
Calendar and scheduling software
Communications server software
  • IBM Domino
Configuration management software
  • Automated installation software
  • Deployment software
  • Patch management software
  • Perforce Helix software
  • Puppet
Content workflow software
  • Atlassian JIRA
Customer relationship management CRM software
  • Salesforce software
Data base management system software
  • Oracle PL/SQL
  • Relational database management software
  • Sybase
  • Teradata Database
Data base reporting software
  • Microsoft SQL Server Reporting Services
  • SAP Crystal Reports
Data base user interface and query software
  • Blackboard
  • Data entry software
  • FileMaker Pro
  • iPro
  • Lucid IQ
  • Microsoft Access
  • Microsoft SQL Server
  • MySQL
  • Oracle JDBC
  • Software asset management SAM software
  • Structured query language SQL
  • Transact-SQL
Desktop communications software
  • CrossTec NetOp Remote Control
  • Remote control software
  • Stac Software ReachOut
  • Symantec pcAnywhere
Desktop publishing software
  • Adobe Systems Adobe Distiller
  • Adobe Systems Adobe InDesign
  • Microsoft Publisher
Development environment software
  • Adobe Systems Adobe ActionScript
  • Apache Maven
  • C
  • Common business oriented language COBOL
  • Eclipse IDE
  • Integrated development environment IDE software
  • Microsoft .NET Framework
  • Microsoft PowerShell
  • Microsoft Visual Basic
  • Microsoft Visual Basic Scripting Edition VBScript
  • Microsoft Visual Studio
Document management software
  • Adobe Systems Adobe Acrobat
Electronic mail software
  • IBM Notes
  • Microsoft Exchange Server
  • Microsoft Outlook
Enterprise application integration software
  • Extensible markup language XML
  • IBM WebSphere
Enterprise resource planning ERP software
  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • NetSuite ERP
  • Oracle Fusion Applications
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoft
  • SAP
  • SAP Business Objects
Enterprise system management software
  • IBM Power Systems software
  • Splunk Enterprise
Filesystem software
  • Desktop partitioning software
  • Symantec Norton Utilities
Financial analysis software
  • Oracle E-Business Suite Financials
Graphics or photo imaging software
  • Adobe Systems Adobe Creative Cloud
  • Adobe Systems Adobe Flash
  • Adobe Systems Adobe Illustrator
  • Adobe Systems Adobe Photoshop
  • Microsoft Visio
Helpdesk or call center software
  • Call center software
  • Help desk software
Human resources software
  • Human resource management software HRMS
Information retrieval or search software
  • Information systems integration software
  • LexisNexis
Internet browser software
Internet directory services software
  • Active directory software
  • Domain name system DNS
  • Network directory services software
License management software
Map creation software
  • ESRI ArcGIS software
Medical software
  • Epic Systems
  • MEDITECH software
Network monitoring software
  • Dartware InterMapper
  • Nagios
  • Wireshark
Network operation system software
  • Remote install server software
Network security or virtual private network VPN management software
  • Virtual private networking VPN software
Object or component oriented development software
  • Advanced business application programming ABAP
  • C#
  • C++
  • Microsoft ActiveX
  • Oracle Java
  • Practical extraction and reporting language Perl
  • Python
  • Swift
Object oriented data base management software
  • PostgreSQL
Office suite software
  • Microsoft Office
Operating system software
  • Cisco Systems IOS
  • Event log monitor software
  • Hewlett Packard HP-UX
  • Job control language JCL
  • KornShell
  • Linux
  • Microsoft Windows
  • Microsoft Windows Pre-installation Environment
  • Operating system monitoring software
  • Oracle Solaris
  • Red Hat Enterprise Linux
  • Ubuntu
  • UNIX
Platform interconnectivity software
  • Migration software
Portal server software
  • Apache HTTP Server
Presentation software
  • Microsoft PowerPoint
Program testing software
  • Defect tracking software
  • Hewlett Packard LoadRunner
  • Personal computer diagnostic software
Project management software
  • Microsoft Project
  • Microsoft SharePoint
Spreadsheet software
  • Microsoft Excel
Storage networking software
  • Media storage management software
Transaction security and virus protection software
  • Encryption software
  • McAfee
  • Symantec
  • Virus scanning software
Transaction server software
  • Customer information control system CICS
Video creation and editing software
  • Apple Final Cut Pro
Web page creation and editing software
  • Adobe Systems Adobe Dreamweaver
Web platform development software
  • AJAX
  • Apache Tomcat
  • Drupal
  • Dynamic hypertext markup language DHTML
  • Enterprise JavaBeans
  • Extensible HyperText Markup Language XHTML
  • Hypertext markup language HTML
  • JavaScript
  • LAMP Stack
  • Oracle JavaServer Pages JSP
  • PHP: Hypertext Preprocessor
Word processing software
  • Microsoft Word

Additional Examples

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