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Tools & Technology Feedback

43-4051.00 — Customer Service Representatives

The current Tools and Technology examples for this occupation are listed below. Please add your suggested examples to the appropriate category. When you are finished, click the Send Feedback button at the bottom of this page.

Tools

Autodialers
  • Autodialing systems
  • Predictive dialers
Automated attendant systems
  • Voice broadcasting systems
Automatic call distributor ACD
  • Automatic call distribution ACD system
Cash registers
Desktop computers
Digital telephones
  • Wireless telephone systems
Global positioning system GPS receiver
  • Global positioning system GPS receivers
Music or message on hold player
  • On hold players
Personal digital assistant PDAs or organizers
  • Personal digital assistants PDA
Phone headsets
  • Wireless telephone headsets
Scanners
Special purpose telephones
  • Multi-line telephone systems
Standalone telephone caller identification
  • Calling line identification equipment
  • Dialed number identification systems DNIS

Technology

Backup or archival software
  • SugarSync
Communications server software
  • ShoreTell software
Contact center software
  • Avaya software
  • Multi-channel contact center software
  • Timpani Contact Center
  • Timpani Email
Customer relationship management CRM software
  • Applied Systems Vision
  • Austin Logistics CallSelect
  • Austin Logistics CallTech
  • Austin Logistics Valeo
  • Avidian Technologies Prophet
  • Customer account management software
  • Customer complaint ticketing management software
  • Customer service and support software
  • Hosted Support ezSupport Pro
  • Lynk Everest
  • Parature eTicket
  • Sales force automation software
  • Salesforce.com Salesforce CRM
  • SSA Global software
  • Telemation e-CRM
Data base user interface and query software
  • AS/400 Database
  • Customer service knowledge generation software
  • Stamps.com
Electronic mail software
  • Astute Solutions PowerCenter
  • Email software
  • IBM Lotus Notes
  • Microsoft Outlook
Enterprise resource planning ERP software
  • Intuit QuickBooks Enterprise Solutions software
  • Microsoft Dynamics ERP
  • Sage MAS 200
  • SAP software
Fax software
  • Open Text Fax Server, RightFax Edition
Helpdesk or call center software
  • j2 Global Communications onebox
Internet browser software
  • Microsoft Internet Explorer
Materials requirements planning logistics and supply chain software
  • iShip
Mobile messaging service software
  • Unified messaging software
Network conferencing software
  • Active Data Online WebChat
  • eStara Softphone
  • Parature eRealtime
  • Timpani Chat
Office suite software
  • Microsoft Office software
Operating system software
  • Microsoft Windows
Point of sale POS software
  • Main Street Softworks Monetra
Spreadsheet software
  • Microsoft Excel
Time accounting software
  • Kronos Workforce Timekeeper
Voice recognition software
  • DSC Pacer Interactive Voice Response System
Word processing software
  • Microsoft Word

Additional Examples

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