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Tools & Technology Feedback Process

43-4051.00 — Customer Service Representatives

The current Tools and Technology examples for this occupation are listed below. Please add your suggested examples to the appropriate category. When you are finished, click the Send Feedback button at the bottom of this page.


  • Autodialing systems
  • Predictive dialers
Automated attendant systems
  • Voice broadcasting systems
Automatic call distributor ACD
  • Automatic call distribution ACD system
Cash registers
Desktop computers
Digital telephones
  • Wireless telephone systems
Global positioning system GPS receiver
  • Global positioning system GPS receivers
Music or message on hold player
  • On hold players
Personal digital assistant PDAs or organizers
  • Personal digital assistants PDA
Phone headsets
  • Wireless telephone headsets
Special purpose telephones
  • Multi-line telephone systems
Standalone telephone caller identification
  • Calling line identification equipment
  • Dialed number identification systems DNIS


Access software
  • Citrix
Accounting software
  • Intuit QuickBooks
  • Sage 50 Accounting
Backup or archival software
  • SugarSync
Business intelligence and data analysis software
  • IBM Cognos Impromptu
Communications server software
  • IBM Domino
  • ShoreTel
Contact center software
  • Multi-channel contact center software
  • Timpani Contact Center
  • Timpani Email
Customer relationship management CRM software
  • Applied Systems Vision
  • Austin Logistics CallSelect
  • Austin Logistics CallTech
  • Austin Logistics Valeo
  • Avidian Technologies Prophet
  • Blackbaud The Raiser's Edge
  • Customer account management software
  • Customer complaint ticketing management software
  • Customer service and support software
  • Hosted Support ezSupport Pro
  • Lynk Everest
  • Parature eTicket
  • Sales force automation software
  • Salesforce software
  • Salesforce CRM
  • Telemation e-CRM
Data base user interface and query software
  • AS/400 Database
  • Customer service knowledge generation software
  • Data entry software
  • FileMaker Pro
  • Microsoft Access
  • Yardi
Desktop publishing software
  • Microsoft Publisher
Document management software
  • Adobe Systems Adobe Acrobat
Electronic mail software
  • Astute Solutions PowerCenter
  • IBM Notes
  • Microsoft Outlook
Enterprise resource planning ERP software
  • Intuit QuickBooks Enterprise Solutions
  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoft
  • Sage MAS 200
  • SAP
Enterprise system management software
  • IBM Power Systems software
Fax software
  • Open Text Fax Server, RightFax Edition
Helpdesk or call center software
  • j2 Global Communications onebox
Human resources software
  • ADP Workforce Now
  • Human resource management software HRMS
Information retrieval or search software
  • LexisNexis
Internet browser software
  • Microsoft Internet Explorer
Materials requirements planning logistics and supply chain software
  • iShip
Medical software
  • Healthcare common procedure coding system HCPCS
  • Medical condition coding software
  • Medical procedure coding software
  • MEDITECH software
Mobile messaging service software
  • Unified messaging software
Network conferencing software
  • Active Data Online WebChat
  • eStara Softphone
  • Parature eRealtime
  • Timpani Chat
Office suite software
  • Microsoft Office
Operating system software
  • Handheld computer device software
  • Microsoft Windows
Point of sale POS software
  • Main Street Softworks Monetra
Presentation software
  • Microsoft PowerPoint
Project management software
  • Microsoft SharePoint
Spreadsheet software
  • Microsoft Excel
Time accounting software
  • Kronos Workforce Timekeeper
Transaction security and virus protection software
  • McAfee
Voice recognition software
  • DSC Pacer Interactive Voice Response System
Word processing software
  • Microsoft Word

Additional Examples

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