Technology Skills and Tools Feedback Process

43-4051.00 — Customer Service Representatives

The current Technology Skills and Tools examples for this occupation are listed below. Please add your suggested examples to the appropriate category. When you are finished, click the Send Feedback button at the bottom of this page.

Technology Skills
Access software
  • Citrix cloud computing software
Accounting software
  • Fund accounting software
  • Intuit QuickBooks
  • Sage 50 Accounting
  • Tax software
Backup or archival software
  • SugarSync
Business intelligence and data analysis software
  • IBM Cognos Impromptu
Cloud-based data access and sharing software
  • Dropbox
  • Google Drive
  • Microsoft SharePoint
  • Slack
Communications server software
  • IBM Domino
  • ShoreTel
Computer based training software
  • Padlet
Contact center software
  • Multi-channel contact center software
  • Timpani Contact Center
  • Timpani Email
Customer relationship management CRM software
  • Applied Systems Vision
  • Austin Logistics CallSelect
  • Austin Logistics CallTech
  • Austin Logistics Valeo
  • Avidian Technologies Prophet
  • Blackbaud The Raiser's Edge
  • Customer account management software
  • Customer complaint ticketing management software
  • Customer service and support software
  • Hosted Support ezSupport Pro
  • Lynk Everest
  • Parature eTicket
  • Sales force automation software
  • Salesforce software
  • Salesforce.com Salesforce CRM
  • Telemation e-CRM
Data base reporting software
  • SAP Crystal Reports
Data base user interface and query software
  • Airtable
  • AS/400 Database
  • Customer service knowledge generation software
  • Data entry software
  • Database software
  • FileMaker Pro
  • Microsoft Access
  • Oracle Database
  • Stamps.com software
  • Yardi software
Desktop communications software
  • Skype
Desktop publishing software
  • Microsoft Publisher
Document management software
  • Adobe Acrobat
Electronic mail software
  • Astute Solutions PowerCenter
  • IBM Notes
  • Microsoft Exchange
  • Microsoft Outlook
Enterprise resource planning ERP software
  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • NetSuite ERP
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoft
  • Sage MAS 200 ERP
  • SAP Business Objects
  • SAP software
Enterprise system management software
  • IBM Power Systems software
Fax software
  • Open Text Fax Server, RightFax Edition
Financial analysis software
  • Delphi Technology
  • Oracle E-Business Suite Financials
Graphics or photo imaging software
  • Adobe Creative Cloud software
  • Adobe Illustrator
  • Adobe Photoshop
Helpdesk or call center software
  • j2 Global Communications onebox
Human resources software
  • ADP Workforce Now
  • Human resource management software HRMS
  • Oracle Taleo
Information retrieval or search software
  • LexisNexis
Instant messaging software
  • GroupMe
Internet browser software
  • Microsoft Internet Explorer
Internet protocol IP multimedia subsystem software
  • Voice over internet protocol VoIP system software
Materials requirements planning logistics and supply chain software
  • iShip
Medical software
  • Healthcare common procedure coding system HCPCS
  • Medical condition coding software
  • Medical procedure coding software
  • MEDITECH software
Mobile messaging service software
  • Unified messaging software
Multi-media educational software
  • Nearpod
Network conferencing software
  • Active Data Online WebChat
  • eStara Softphone
  • Parature eRealtime
  • Timpani Chat
Network security and virtual private network VPN equipment software
  • Virtual private networking VPN software
Office suite software
  • Microsoft Office software
Operating system software
  • Apple macOS
  • Handheld computer device software
  • Microsoft Windows
Point of sale POS software
  • Main Street Softworks Monetra
Presentation software
  • Apple Keynote
  • Microsoft PowerPoint
  • Poll Everywhere
Project management software
  • Microsoft Teams
Spreadsheet software
  • Microsoft Excel
Time accounting software
  • Kronos Workforce Timekeeper
Transaction security and virus protection software
  • McAfee
  • NortonLifeLock cybersecurity software
Video conferencing software
  • FaceTime
  • Google Meet
  • LogMeIn GoToMeeting
  • Zoom
Video creation and editing software
  • YouTube
Voice recognition software
  • DSC Pacer Interactive Voice Response System
Web page creation and editing software
  • Facebook
  • Google Sites
  • LinkedIn
  • Social media sites
Word processing software
  • Google Docs
  • Microsoft OneNote
  • Microsoft Word
Tools Used
Autodialers
  • Autodialing systems
  • Predictive dialers
Automated attendant systems
  • Voice broadcasting systems
Automatic call distributor ACD
  • Automatic call distribution ACD system
Cash registers
Desktop computers
Digital telephones
  • Wireless telephone systems
Global positioning system GPS receiver
  • Global positioning system GPS receivers
Music or message on hold player
  • On hold players
Personal digital assistant PDAs or organizers
  • Personal digital assistants PDA
Phone headsets
  • Wireless telephone headsets
Scanners
Special purpose telephones
  • Multi-line telephone systems
Standalone telephone caller identification
  • Calling line identification equipment
  • Dialed number identification systems DNIS
Additional Examples

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