Essential Skills Element ID Essential Skills Element Name Work Context Element ID Work Context Element Name 2.A.1.a Reading Comprehension 4.C.1.a.2.h E-Mail 2.A.1.b Active Listening 4.C.1.a.2.c Public Speaking 2.A.1.b Active Listening 4.C.1.a.2.f Telephone Conversations 2.A.1.b Active Listening 4.C.1.a.2.l Face-to-Face Discussions with Individuals and Within Teams 2.A.1.b Active Listening 4.C.1.a.4 Contact With Others 2.A.1.b Active Listening 4.C.1.b.1.e Work With or Contribute to a Work Group or Team 2.A.1.b Active Listening 4.C.1.b.1.f Deal With External Customers or the Public in General 2.A.1.b Active Listening 4.C.1.b.1.g Coordinate or Lead Others in Accomplishing Work Activities 2.A.1.b Active Listening 4.C.1.d.1 Conflict Situations 2.A.1.b Active Listening 4.C.1.d.2 Dealing With Unpleasant, Angry, or Discourteous People 2.A.1.c Writing 4.C.1.a.2.h E-Mail 2.A.1.c Writing 4.C.1.a.2.j Written Letters and Memos 2.A.1.d Speaking 4.C.1.a.2.c Public Speaking 2.A.1.d Speaking 4.C.1.a.2.f Telephone Conversations 2.A.1.d Speaking 4.C.1.a.2.l Face-to-Face Discussions with Individuals and Within Teams 2.A.1.d Speaking 4.C.1.a.4 Contact With Others 2.A.1.d Speaking 4.C.1.b.1.e Work With or Contribute to a Work Group or Team 2.A.1.d Speaking 4.C.1.b.1.f Deal With External Customers or the Public in General 2.A.1.d Speaking 4.C.1.b.1.g Coordinate or Lead Others in Accomplishing Work Activities 2.A.1.d Speaking 4.C.1.d.1 Conflict Situations 2.A.1.d Speaking 4.C.1.d.2 Dealing With Unpleasant, Angry, or Discourteous People 2.A.1.d Speaking 4.C.1.d.3 Dealing with Violent or Physically Aggressive People 2.A.2.a Critical Thinking 4.C.1.b.1.e Work With or Contribute to a Work Group or Team 2.A.2.a Critical Thinking 4.C.1.b.1.f Deal With External Customers or the Public in General 2.A.2.a Critical Thinking 4.C.1.d.1 Conflict Situations 2.A.2.a Critical Thinking 4.C.1.d.3 Dealing with Violent or Physically Aggressive People 2.A.2.a Critical Thinking 4.C.3.a.1 Consequence of Error 2.A.2.a Critical Thinking 4.C.3.a.2.a Impact of Decisions on Co-workers or Company Results 2.A.2.a Critical Thinking 4.C.3.a.4 Freedom to Make Decisions 2.A.2.a Critical Thinking 4.C.3.b.8 Determine Tasks, Priorities and Goals 2.A.2.a Critical Thinking 4.C.3.c.1 Level of Competition 2.A.2.b Active Learning 4.C.3.a.4 Freedom to Make Decisions 2.A.2.d Monitoring 4.C.1.b.1.e Work With or Contribute to a Work Group or Team 2.A.2.d Monitoring 4.C.1.b.1.g Coordinate or Lead Others in Accomplishing Work Activities 2.A.2.d Monitoring 4.C.1.c.1 Health and Safety of Other Workers 2.A.2.d Monitoring 4.C.1.c.2 Work Outcomes and Results of Other Workers 2.A.2.d Monitoring 4.C.3.b.4 Importance of Being Exact or Accurate 2.A.2.d Monitoring 4.C.3.b.7 Importance of Repeating Same Tasks 2.A.2.d Monitoring 4.C.3.d.3 Pace Determined by Speed of Equipment