Technology Skills and Tools Feedback Process

41-9041.00 — Telemarketers

The current Technology Skills and Tools examples for this occupation are listed below. Please add your suggested examples to the appropriate category. When you are finished, click the Send Feedback button at the bottom of this page.

Technology Skills
Access software
  • Remote access call center software
Customer relationship management CRM software
  • Database Systems Corp Telemation
  • Microsoft Dynamics
Electronic mail software
  • Microsoft Outlook
Helpdesk or call center software
  • Acarda Sales Technologies Acarda Outbound
  • Automatic call distribution software
  • Softphone software
Interactive voice response software
Office suite software
  • Microsoft Office software
Presentation software
  • Microsoft PowerPoint
Spreadsheet software
  • Microsoft Excel
Video conferencing software
  • Zoom
Word processing software
  • Microsoft Word
Tools Used
Autodialers
  • Autodialing equipment
  • Predictive dialers
Conversation recording units
  • Call recording systems
Personal computers
Phone headsets
  • Telephone headsets
  • Wireless telephone headsets
Special purpose telephones
  • Multiline telephone systems
Additional Examples

If you would like to suggest examples that do not fit into the categories above, please enter them below.

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