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Tools & Technology Feedback

15-1151.00 — Computer User Support Specialists

The current Tools and Technology examples for this occupation are listed below. Please add your suggested examples to the appropriate category. When you are finished, click the Send Feedback button at the bottom of this page.


Computer tool kits
Desktop computers
Floppy disks
  • MS-DOS-bootable disks
Hard disk arrays
  • Redundant array of independent disks RAID systems
Mainframe computers
Network analyzers
Notebook computers
Personal digital assistant PDAs or organizers
  • Personal digital assistants PDA
Power meters
Punches or nail sets or drifts
  • Punchdown tools
Special purpose telephones
  • Multi-line telephone systems
Tape arrays
  • Digital tapes
Wire lug crimping tool
  • Wire crimpers


Access software
  • Citrix Software
  • Mac HelpMate
Administration software
  • Element management software
  • SolarWinds software
Authentication server software
  • Password management software
Backup or archival software
  • Backup and archival software
  • Disaster recovery software
  • Microsoft Volume Shadow Copy Service
  • Symantec LiveState
Calendar and scheduling software
Charting software
  • Microsoft Office Visio
Configuration management software
  • Automated installation software
  • Deployment software
  • Patch management software
Data base management system software
  • Database management system software
  • Microsoft SQL Server
Data base user interface and query software
  • Database software
  • IPro software
  • Lucid IQ
  • Oracle software
  • Software asset management SAM software
  • Structured query language SQL
Desktop communications software
  • CrossTec NetOp Remote Control
  • Remote control software
  • Stac Software ReachOut
  • Symantec pcAnywhere
Desktop publishing software
  • Adobe Systems Adobe Distiller
Document management software
  • Adobe Systems Adobe Acrobat
Electronic mail software
  • Email software
  • IBM Lotus Notes
  • Microsoft Exchange
  • Microsoft Outlook
Enterprise resource planning ERP software
  • SAP software
Filesystem software
  • Desktop partitioning software
  • Symantec Norton Utilities
Helpdesk or call center software
  • Call center software
  • Help desk software
Information retrieval or search software
  • Information systems integration software
Internet browser software
Internet directory services software
  • Active directory software
  • Domain name system DNS software
  • Network directory services software
License management software
Network conferencing software
  • Microsoft Sharepoint
Network monitoring software
  • Dartware InterMapper
Network operation system software
  • Remote install server software
Network security or virtual private network VPN management software
  • Virtual private networking VPN software
Object or component oriented development software
  • Oracle Java
Office suite software
  • Microsoft Office software
Operating system software
  • Cisco Systems IOS software
  • Event log monitor software
  • Linux
  • Microsoft Vista
  • Microsoft Windows
  • Microsoft Windows Pre-installation Environment
  • Operating system monitoring software
  • UNIX
Platform interconnectivity software
  • Migration software
Presentation software
  • Microsoft PowerPoint
Program testing software
  • Defect tracking software
  • Personal computer diagnostic software
Spreadsheet software
  • Microsoft Excel
Storage networking software
  • Media storage management software
Transaction security and virus protection software
  • Encryption software
  • Virus scanning software
Web platform development software
  • Hypertext markup language HTML
Word processing software
  • Microsoft Word

Additional Examples

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