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Tools & Technology Feedback Process

15-1151.00 — Computer User Support Specialists

The current Tools and Technology examples for this occupation are listed below. Please add your suggested examples to the appropriate category. When you are finished, click the Send Feedback button at the bottom of this page.


Computer tool kits
Desktop computers
Floppy disks
  • MS-DOS-bootable disks
Hard disk arrays
  • Redundant array of independent disks RAID systems
Mainframe computers
Network analyzers
Notebook computers
Power meters
Punches or nail sets or drifts
  • Punchdown tools
Special purpose telephones
  • Multi-line telephone systems
Tape arrays
  • Digital tapes
Wire lug crimping tool
  • Wire crimpers


Access software
  • Citrix Software
  • Mac HelpMate
Administration software
  • Element management software
  • SolarWinds software
Application server software
  • Oracle WebLogic Server
  • Red Hat WildFly
Authentication server software
  • Password management software
Backup or archival software
  • Disaster recovery software
  • Microsoft Volume Shadow Copy Service
  • Symantec LiveState
  • Veritas NetBackup
Calendar and scheduling software
Communications server software
  • IBM Domino
Configuration management software
  • Automated installation software
  • Deployment software
  • Patch management software
  • Puppet
Data base management system software
  • Oracle PL/SQL
  • Relational database management software
  • Sybase software
  • Teradata Database
Data base reporting software
  • Microsoft SQL Server Reporting Services
  • SAP Crystal Reports
Data base user interface and query software
  • Blackboard software
  • FileMaker Pro software
  • IPro software
  • Lucid IQ
  • Microsoft Access
  • Microsoft SQL Server software
  • MySQL software
  • Software asset management SAM software
  • Structured query language SQL
  • Transact-SQL
Desktop communications software
  • CrossTec NetOp Remote Control
  • Remote control software
  • Stac Software ReachOut
  • Symantec pcAnywhere
Desktop publishing software
  • Adobe Systems Adobe Distiller
  • Microsoft Publisher
Development environment software
  • Common business oriented language COBOL
  • Microsoft .NET Framework
  • Microsoft Visual Basic
  • Microsoft Visual Basic Scripting Edition VBScript
  • Microsoft Visual Studio
Document management software
  • Adobe Systems Adobe Acrobat
Electronic mail software
  • IBM Notes
  • Microsoft Exchange Server
  • Microsoft Outlook
Enterprise application integration software
  • Extensible markup language XML
  • IBM WebSphere
Enterprise resource planning ERP software
  • Microsoft Dynamics GP
  • Microsoft Dynamics software
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoft software
  • SAP Business Objects software
  • SAP software
Enterprise system management software
  • IBM Power Systems software
  • Splunk Enterprise
Filesystem software
  • Desktop partitioning software
  • Symantec Norton Utilities
Graphics or photo imaging software
  • Adobe Systems Adobe Flash
  • Microsoft Visio
Helpdesk or call center software
  • Call center software
  • Help desk software
Human resources software
  • Human resource management software HRMS
Information retrieval or search software
  • Information systems integration software
Internet browser software
Internet directory services software
  • Active directory software
  • Domain name system DNS software
  • Network directory services software
License management software
Network monitoring software
  • Dartware InterMapper
  • Nagios
  • Wireshark
Network operation system software
  • Remote install server software
Network security or virtual private network VPN management software
  • Virtual private networking VPN software
Object or component oriented development software
  • Advanced business application programming ABAP
  • C#
  • C++
  • Oracle Java
  • Practical extraction and reporting language Perl
  • Python
Object oriented data base management software
  • PostgreSQL software
Office suite software
  • Microsoft Office software
Operating system software
  • Cisco Systems IOS software
  • Event log monitor software
  • Hewlett Packard HP-UX
  • Job control language JCL
  • KornShell
  • Linux
  • Microsoft Windows
  • Microsoft Windows Pre-installation Environment
  • Operating system monitoring software
  • Oracle Solaris
  • Red Hat Enterprise Linux
  • UNIX
Platform interconnectivity software
  • Migration software
Portal server software
  • Apache HTTP Server
Presentation software
  • Microsoft PowerPoint
Program testing software
  • Defect tracking software
  • Personal computer diagnostic software
Project management software
  • Microsoft Project
  • Microsoft SharePoint software
Spreadsheet software
  • Microsoft Excel
Storage networking software
  • Media storage management software
Transaction security and virus protection software
  • Encryption software
  • McAfee software
  • Symantec security software
  • Virus scanning software
Transaction server software
  • Customer information control system CCIS
Video creation and editing software
  • Apple Final Cut Pro
Web page creation and editing software
  • Adobe Systems Adobe Dreamweaver
Web platform development software
  • Apache Tomcat
  • Dynamic hypertext markup language DHTML
  • Hypertext markup language HTML
  • PHP: Hypertext Preprocessor
Word processing software
  • Microsoft Word

Additional Examples

If you would like to suggest examples that do not fit into the categories above, please enter them below.

Background Information

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